Date: 06-24-2017
Goldsmith Tessa Reijmers
General terms and conditions and right of return:

General Delivery and Payment Conditions

The general terms and conditions apply to all offers and orders. Both Goudsmederij Tessa Reijmers and the customer recognize electronic communication and will not deny its validity or legal effect simply because the communication is electronic.

Offer

The articles are not always visible in actual size because each monitor has different settings. The displayed colors of the items may differ from reality. The offers are available without obligation while stocks last. Special offers on our site are also valid while stocks last. Goldsmith Tessa Reijmers does not honor purchases against clearly erroneous prices stated on our website.

To Order

You can easily place your order through our web shop www.tessareijmers.nl. You will receive a confirmation of your order by email. After receipt of payment, your order will be processed and shipped as soon as possible. You will receive a message with track & trace code when your order has been shipped.

Payment Method

All prices mentioned on our website are consumer prices in euros and include VAT. You can pay in different ways: By means of IDEAL, PAYPAL, or prepayment to bank account. When you pick up your order in our store, you can pay in cash or with credit card.

Shipping Costs

Within the Netherlands: Your order up to € 50 will be sent by envelope mail. The costs are € 3.95 per package. Orders from € 50, - will be sent to you with track & trace via PostNL. Costs are € 8.50. Orders within the Netherlands from € 200 per package are sent free of charge by registered mail.

Outside the Netherlands, within Europe: Your order will only be shipped by registered mail and shipped by PostNL with track & trace. Shipping costs of € 10 abroad are for the customer.

Countries outside Europe (on request) shipping costs € 18

Reservation of Ownership

Ownership of the jewelry delivered by Goudsmederij Tessa Reijmers will only pass to you if you have paid all that you owe to Goudsmederij Tessa Reijmers under any agreement. The risk with regard to the delivered items is transferred to you from the moment of delivery.

Guarantee

The proof of purchase that comes with every order is your warranty card.

Delivery Times

The delivery time may differ per item. Jewelry that is in stock will be shipped within 1-3 days after receipt of payment if possible. If the jewelry has to be made to measure, they have a longer delivery time, and Goudsmederij Tessa Reijmers tries to send the order within 1-3 weeks. You will be informed of the delivery time.

Cancel

If you want to change or cancel your order, you must do this as soon as possible. You can do this via e-mail or by telephone (number +31 (0)26 7854 827). Changing or canceling your order is only possible if it has not yet been shipped. Jewelry that is or has been made especially for you cannot be canceled or exchanged.

Exchange or Return

The jewelry of Goudsmederij Tessa Reijmers is made with a lot of attention and care. If you are nevertheless not satisfied with your purchase, you can return it unworn and undamaged in the original packaging within 14 working days. Jewelry that is or has been made especially for you cannot be returned or exchanged. Return shipments must be made known in advance via This email address is being protected from spambots. You need JavaScript enabled to view it.. The costs and risk of the return shipments are for your account.

You can return your package by registered mail with the accompanying invoice to the following address:

T. Reijmers
Koningstraat 65
6811 DJ Arnhem
The Netherlands

(DO NOT include words like goldsmith, goldsmith or jeweler in the address or on the packaging). You can only exchange or return items purchased from our webshop. You will receive the purchase amount, excluding shipping costs, refunded to your account within 30 days. Returns of products are at your own risk. It is wise to request a proof of shipment for return shipments.

The following are excluded from the right of return:

  • Products specially designed and manufactured for you
  • Specially made-to-measure jewelry, these are not subject to the legal return right

Complaints

If you are not satisfied with your order, you can contact Goudsmederij Tessa Reijmers about this via This email address is being protected from spambots. You need JavaScript enabled to view it. or +31 (0)26 7854 827 during opening hours. Goldsmith Tessa Reijmers is affiliated with the Dutch Gold and Silversmith Association (VGZ). The Gold and Silversmith Association (VGZ) is an active interest group for Dutch good and silversmith. The association is a trade association affiliated with the Gold and Silver Federation, the umbrella trade association for entrepreneurs in the gold, silver, watch and gemstones industry. The VGZ also guarantees the quality of the sector by setting up a competent and independent complaints committee.

Privacy

The personal information you provide for payment and delivery is strictly confidential and allows us to arrange payment and deliver the items to you. Goudsmederij Tessa Reijmers does not make the information given to us available to third parties.

Disclaimer

All prices and information on this site are subject to errors and changes. Goudsmederij Tessa Reijmers makes every effort to ensure that the information it provides on this site is as complete and accurate as possible. All information is subject to price changes, typing errors, mistakes and market developments.

© 2021 Goudsmederij Tessa Reijmers | Website ontwikkeling Communicatiehuis de Liemers

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