Guarantee

Your invoice is your guarantee certificate. Keep it safe!

The warranty applies according to the statutory rights of the consumer and is valid for 6 months from the date of purchase

Warranty applies:

• When the item you ordered appears to have been damaged during shipment to your address or is found to be defective upon arrival
• If the article shows a technical defect within 6 months, through no fault of your own

Warranty expires with:

• Incorrect and unintended use of the jewelry
• Loss or theft
• Defects caused by wear and tear, poor maintenance, as well as discolouration caused by medication, acidity of the skin and / or perspiration
• Traces of use are not covered by the warranty
• The statutory warranty period has passed

For shipping

Before sending the jewelry to us, please contact us by e-mail, stating the invoice number, with a short description of the complaint or defect. Send your email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

When it has been demonstrated that you are entitled to the warranty, Goudsmederij Tessa Reijmers will repair and repair the product free of charge.

Replace or repair

Only when repair proves impossible, will the product be replaced by the same product or, if agreed, a similar product of the same value. Questions or remarks If you have any questions or comments, please let us know via This email address is being protected from spambots. You need JavaScript enabled to view it., stating your invoice number and telephone number. Then we will contact you as soon as possible